Complaints Procedure

How to make a complaint

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance you should contact the person who is working on your case to discuss your concerns and they will do their best to resolve any issues within 28 days of you bringing it to their attention.

In the event that this does not resolve the situation then you should put your concerns in writing to the supervising partner in charge. This will be detailed in your client agreement letter and they will respond to your concerns within a further 28 days.

Simon Fairweather is the partner of the Firm with the overall responsibility for complaints.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Legal Obudsman Contact Details


Call: 0300 555 0333 between 9am to 5pm.


Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ